My O2 app - CRAP UX
I have ran out of UK data. So I try to buy a Bolt On and get the error "Opps something’s wrong. Please try again later." The reason for this Error is probably because O2 are slowing down my internet connection so much the app cant properly connect. This happens every month and I need to wait till i can find a free wifi connection to buy a new Bolt On
Give users more than 2GB.
Don’t restrict the internet if the user is trying to buy a Bolt On. It needs to be as easy as possible for users to spend money.
Send a push notification or a text before cutting them off from the online world.
Everytime I enter my 4 digit PIN, The app is slow to respond and only inputs 2 or 3 asterisks. This requires me to re-enter the PIN (but much slower).
O2 need a Dev to sort out the code. OR they could give the users a choice of no PIN.
You are listening to music in the iOS “music” app and you press the back button. (Depending on where you are) the back button turns into a “store” button. This will launch a slow loading iTunes app and take you away from the music app.
iOS6 had a solution: The “store” button would only work if you pressed it twice coming from a different page. This will stop any accidental presses and gives the users enough time to realise where they are and what they are doing.
Alternatively they could put the store button in a different place.
The glorious dead. We will always remember the people that gave their lives for our freedom. #ArmisticeDay #rememberancesunday